Fastest way to unlocked your account
If your Snapchat account has been frozen, it’s possible that we’ve discovered activity on your account that violates our Terms of Service or Community Guidelines. This is done to ensure that the software remains enjoyable and safe for all users.
What You Can Do If Your Account Has Been Locked
Your account has been temporarily locked
If your Snapchat account has been temporarily locked, you can try login back in via the app or the web by visiting here and selecting ‘Unlock.’ Before signing back in, have a look at some of the common reasons your account may have been locked below; otherwise, your account may become permanently locked.
Your account has been permanently locked
Our Snapchat support team will not be able to unlock your account if you receive a notice claiming that it has been permanently locked when you try to unlock it.
Your account has been locked because it was compromised
If you try to log in to your account and receive a notice saying that your account has been hacked, please contact our support team by filling out the form here. We’ll send you an email once we’ve received your information.
Please keep in mind that we can only help with accounts that have been compromised using this form. Make sure to include an email address that you have access to in order to obtain a response from customer service. Additional information, such as your username or when you last accessed your account, may be required to authenticate your identity.
Reasons Your Account May Have Been Locked
Learn why your account may have been locked and how to prevent it from happening again (or becoming permanently locked!).
Please note that our Snapchat customer service team is unable to unlock accounts that have been locked indefinitely.
If you do any of the following, your account may be locked.
- You’re accessing Snapchat or Snapchat services through a third-party app, plugin, or tweak.
- Sending spam or engaging in any other behavior that violates our Community Guidelines.
- We saw unusual behaviour on your account (for example, you issued a large number of friend requests to multiple Snapchatters in a short period of time).
- We’ve discovered that your account may have been hacked and have temporarily disabled it for your protection.
- Logging in from a banned device
Unlocking Accounts Scam
If your account has been permanently locked, as previously stated, there is no way to unlock it. However, there are scammers on the Internet who will advertise fake Snapchat account unlocking services, claiming to be hackers or Snapchat staff who will unlock your account for money or for free. They could contact you through various social media sites or online forums. Scammers of this nature will eventually demand payment in the form of gift cards or even PayPal. You may also be requested to pay for the service, purchase software on the dark web, or purchase an account access code. We will never ask you for money in exchange for Snapchat support.
Do not give out your username or password to anyone, including anyone purporting to provide these services Because they aren’t. These con artists may obtain your login and password and use them to gain access to your other online accounts, as well as engage in other forms of cybercrime or fraud.
The only way to unlock your account is to follow the steps outlined in the section titled “What to Do If Your Account Is Locked.”
